ContextDataObject Reference

When an application is loaded, the runtime makes available the data loaded by the Deskpro UI Component which hosts the application in the shape of a ContextDataObject. For instance, when an application is running in a ticket sidebar, the Deskpro UI Component hosting the application is the Ticket Tab and the data displayed in the tab is also available via the application context.

Ticket Context

The following data objects are available when an application runs in a ticket context:

Ticket Tab DataObject

{
  "id": 37,
  "ref": "MBJQJ4R7Q5UAEFJ",
  "auth": "TJ6HYGZTMTYM78J",
  "sent_to_address": "",
  "email_account_address": "",
  "creation_system": "web.person.embed",
  "creation_system_option": "",
  "ticket_hash": "a477fa5b10c58ded433ce240ffdd0b4e5eee1311",
  "status": "awaiting_agent",
  "hidden_status": null,
  "is_hold": false,
  "urgency": 10,
  "count_agent_replies": 0,
  "count_user_replies": 0,
  "feedback_rating": null,
  "date_feedback_rating": null,
  "date_feedback_rating_ts": 0,
  "date_feedback_rating_ts_ms": 0,
  "date_created": "2018-02-15 11:02:28",
  "date_created_ts": 1518692548,
  "date_created_ts_ms": 1518692548000,
  "date_resolved": "2018-05-22 10:07:12",
  "date_resolved_ts": 1526983632,
  "date_resolved_ts_ms": 1526983632000,
  "date_archived": "2018-05-23 12:33:34",
  "date_archived_ts": 1527078814,
  "date_archived_ts_ms": 1527078814000,
  "date_first_agent_assign": "2017-11-16 21:42:27",
  "date_first_agent_assign_ts": 1510868547,
  "date_first_agent_assign_ts_ms": 1510868547000,
  "date_first_agent_reply": "2017-09-07 07:25:43",
  "date_first_agent_reply_ts": 1504769143,
  "date_first_agent_reply_ts_ms": 1504769143000,
  "date_last_agent_reply": "2018-02-12 15:25:31",
  "date_last_agent_reply_ts": 1518449131,
  "date_last_agent_reply_ts_ms": 1518449131000,
  "date_last_user_reply": "2018-01-12 22:10:50",
  "date_last_user_reply_ts": 1515795050,
  "date_last_user_reply_ts_ms": 1515795050000,
  "date_agent_waiting": "2017-09-06 04:31:49",
  "date_agent_waiting_ts": 1504672309,
  "date_agent_waiting_ts_ms": 1504672309000,
  "date_user_waiting": "2017-10-21 12:58:39",
  "date_user_waiting_ts": 1508590719,
  "date_user_waiting_ts_ms": 1508590719000,
  "date_status": "2017-10-29 15:20:59",
  "date_status_ts": 1509290459,
  "date_status_ts_ms": 1509290459000,
  "date_on_hold": null,
  "date_on_hold_ts": 0,
  "date_on_hold_ts_ms": 0,
  "total_user_waiting": 0,
  "total_to_first_reply": 0,
  "date_locked": null,
  "date_locked_ts": 0,
  "date_locked_ts_ms": 0,
  "has_attachments": false,
  "subject": "Magni ea ipsum soluta doloremque ut.",
  "original_subject": "Magni ea ipsum soluta doloremque ut.",
  "properties": null,
  "worst_sla_status": null,
  "waiting_times": [],
  "parent_ticket": null,
  "language": {
    "id": 2,
    "sys_name": "dev_blankout",
    "lang_code": "eng",
    "title": "Dev Blank Out",
    "base_filepath": "%DP_ROOT%/languages/dev_blankout",
    "locale": "en_T1",
    "flag_image": "us.png",
    "is_rtl": false,
    "has_user": true,
    "has_agent": true,
    "has_admin": true
  },
  "brand": {
    "id": 1,
    "name": "Default",
    "url": null
  },
  "department": {
    "id": 1,
    "title": "Support",
    "user_title": "",
    "is_tickets_enabled": true,
    "is_chat_enabled": false,
    "display_order": 0,
    "brands": [
      1
    ],
    "title_full": "Support",
    "parent_id": null,
    "parent_ids": [],
    "title_parts": [
      "Support"
    ],
    "user_title_parts": [
      "Support"
    ],
    "has_children": false,
    "parent": []
  },
  "category": {
    "id": 5,
    "title": "Ticket Category 5",
    "display_order": 1,
    "parent_id": null
  },
  "priority": null,
  "workflow": {
    "id": 2,
    "title": "Workflow 2",
    "display_order": 1
  },
  "product": {
    "id": 3,
    "title": "Product 3",
    "display_order": 1,
    "depth": 1,
    "root": null,
    "parent_id": null
  },
  "person": {
    "id": 164,
    "gravatar_url": "https://secure.gravatar.com/avatar/28366e298cf19c212f35d8dac93c3bb3?&d=mm",
    "disable_picture": false,
    "is_contact": false,
    "is_user": true,
    "is_agent": false,
    "was_agent": false,
    "can_agent": true,
    "can_admin": false,
    "can_billing": false,
    "can_reports": false,
    "is_vacation_mode": false,
    "disable_autoresponses": false,
    "disable_autoresponses_log": null,
    "is_confirmed": true,
    "is_deleted": false,
    "is_disabled": false,
    "importance": 0,
    "creation_system": "api.dev.1527081569",
    "name": "Darrick Bartell",
    "first_name": "Darrick",
    "last_name": "Bartell",
    "title_prefix": "",
    "override_display_name": "",
    "summary": "",
    "organization_position": "",
    "organization_manager": false,
    "timezone": "Asia/Ho_Chi_Minh",
    "date_created": "2017-11-28 09:02:54",
    "date_created_ts": 1511859774,
    "date_created_ts_ms": 1511859774000,
    "date_last_login": null,
    "date_last_login_ts": 0,
    "date_last_login_ts_ms": 0,
    "date_password_set": "2018-05-05 08:18:21",
    "date_password_set_ts": 1525508301,
    "date_password_set_ts_ms": 1525508301000,
    "date_picture_check": null,
    "date_picture_check_ts": 0,
    "date_picture_check_ts_ms": 0,
    "browser": null,
    "picture_blob": null,
    "organization": {
      "id": 13,
      "name": "Larson-Schuster",
      "summary": "You MUST have meant some mischief, or else you'd have signed your name like an arrow. The Cat's head with great.",
      "importance": 1,
      "date_created": "2017-08-13 14:42:11",
      "date_created_ts": 1502635331,
      "date_created_ts_ms": 1502635331000,
      "picture_url": "https://deskpro-dev/file.php/o-avatar/default?s=80&size-fit=1"
    },
    "emails": [
      {
        "id": 174,
        "email": "obie.ullrich@example.com"
      }
    ],
    "custom_data": [],
    "contact_data": [],
    "usergroups": [],
    "brands": [
      {
        "id": 1,
        "name": "Default",
        "url": null
      }
    ],
    "teams": [],
    "primary_team": null,
    "labels": [
      "frami plc",
      "hagenes collier and beer",
      "herman llc",
      "vonrueden-marks"
    ],
    "organization_usergroups": [
      {
        "id": 5,
        "title": "VIP",
        "note": "VIP: Velit dolor dolorum a sunt qui.",
        "is_agent_group": false,
        "sys_name": null,
        "is_enabled": true
      },
      {
        "id": 6,
        "title": "Extra Priv",
        "note": "Extra Priv: Ea sint aspernatur quo amet labore.",
        "is_agent_group": false,
        "sys_name": null,
        "is_enabled": true
      },
      {
        "id": 7,
        "title": "Beta Users",
        "note": "Beta Users: Nulla ad earum est nesciunt assumenda quibusdam.",
        "is_agent_group": false,
        "sys_name": null,
        "is_enabled": true
      }
    ],
    "display_name": "Darrick Bartell",
    "primary_email": {
      "id": 174,
      "email": "obie.ullrich@example.com"
    },
    "primary_phone": [],
    "phone_numbers": [],
    "usergroup_ids": [
      2
    ],
    "agentgroup_ids": [],
    "brand_ids": [
      1
    ],
    "picture_url_80": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
    "default_picture_url_80": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
    "picture_url_64": "https://deskpro-dev/file.php/avatar/64/default.jpg?size-fit=1",
    "default_picture_url_64": "https://deskpro-dev/file.php/avatar/64/default.jpg?size-fit=1",
    "picture_url_50": "https://deskpro-dev/file.php/avatar/50/default.jpg?size-fit=1",
    "default_picture_url_50": "https://deskpro-dev/file.php/avatar/50/default.jpg?size-fit=1",
    "picture_url_45": "https://deskpro-dev/file.php/avatar/45/default.jpg?size-fit=1",
    "default_picture_url_45": "https://deskpro-dev/file.php/avatar/45/default.jpg?size-fit=1",
    "picture_url_32": "https://deskpro-dev/file.php/avatar/32/default.jpg?size-fit=1",
    "default_picture_url_32": "https://deskpro-dev/file.php/avatar/32/default.jpg?size-fit=1",
    "picture_url_22": "https://deskpro-dev/file.php/avatar/22/default.jpg?size-fit=1",
    "default_picture_url_22": "https://deskpro-dev/file.php/avatar/22/default.jpg?size-fit=1",
    "picture_url_16": "https://deskpro-dev/file.php/avatar/16/default.jpg?size-fit=1",
    "default_picture_url_16": "https://deskpro-dev/file.php/avatar/16/default.jpg?size-fit=1",
    "picture_url": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
    "default_picture_url": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1"
  },
  "person_email": {
    "id": 174,
    "email": "a_young@dickenson.com",
    "email_domain": "example.com",
    "is_validated": true,
    "comment": "",
    "date_created": "2017-06-20 02:46:18",
    "date_created_ts": 1497926778,
    "date_created_ts_ms": 1497926778000,
    "date_validated": "2017-10-25 06:38:35",
    "date_validated_ts": 1508913515,
    "date_validated_ts_ms": 1508913515000
  },
  "agent": {
    "id": 1,
    "gravatar_url": "https://secure.gravatar.com/avatar/eba9605029afe680af6d4732ed67c4a7?&d=mm",
    "disable_picture": false,
    "is_contact": false,
    "is_user": true,
    "is_agent": true,
    "was_agent": false,
    "can_agent": true,
    "can_admin": true,
    "can_billing": true,
    "can_reports": true,
    "is_vacation_mode": false,
    "disable_autoresponses": false,
    "disable_autoresponses_log": "",
    "is_confirmed": true,
    "is_deleted": false,
    "is_disabled": false,
    "importance": 0,
    "creation_system": "web.person",
    "name": "Radu Helstern",
    "first_name": "Radu",
    "last_name": "Helstern",
    "title_prefix": "",
    "override_display_name": "",
    "summary": "",
    "organization_position": "",
    "organization_manager": false,
    "timezone": "Europe/London",
    "date_created": "2018-05-23 13:19:29",
    "date_created_ts": 1527081569,
    "date_created_ts_ms": 1527081569000,
    "date_last_login": "2018-05-24 14:35:48",
    "date_last_login_ts": 1527172548,
    "date_last_login_ts_ms": 1527172548000,
    "date_password_set": "2018-05-23 13:20:12",
    "date_password_set_ts": 1527081612,
    "date_password_set_ts_ms": 1527081612000,
    "date_picture_check": null,
    "date_picture_check_ts": 0,
    "date_picture_check_ts_ms": 0,
    "browser": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/65.0.3325.181 Chrome/65.0.3325.181 Safari/537.36",
    "display_name": "Radu Helstern",
    "primary_email": {
      "id": 1,
      "email": "radu.helstern@deskpro.com"
    },
    "primary_phone": [],
    "phone_numbers": [],
    "emails": [
      {
        "id": 1,
        "email": "radu.helstern@deskpro.com"
      }
    ],
    "usergroup_ids": [
      2
    ],
    "agentgroup_ids": [
      3
    ],
    "brand_ids": [
      1
    ],
    "picture_url_80": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
    "default_picture_url_80": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
    "picture_url_64": "https://deskpro-dev/file.php/avatar/64/default.jpg?size-fit=1",
    "default_picture_url_64": "https://deskpro-dev/file.php/avatar/64/default.jpg?size-fit=1",
    "picture_url_50": "https://deskpro-dev/file.php/avatar/50/default.jpg?size-fit=1",
    "default_picture_url_50": "https://deskpro-dev/file.php/avatar/50/default.jpg?size-fit=1",
    "picture_url_45": "https://deskpro-dev/file.php/avatar/45/default.jpg?size-fit=1",
    "default_picture_url_45": "https://deskpro-dev/file.php/avatar/45/default.jpg?size-fit=1",
    "picture_url_32": "https://deskpro-dev/file.php/avatar/32/default.jpg?size-fit=1",
    "default_picture_url_32": "https://deskpro-dev/file.php/avatar/32/default.jpg?size-fit=1",
    "picture_url_22": "https://deskpro-dev/file.php/avatar/22/default.jpg?size-fit=1",
    "default_picture_url_22": "https://deskpro-dev/file.php/avatar/22/default.jpg?size-fit=1",
    "picture_url_16": "https://deskpro-dev/file.php/avatar/16/default.jpg?size-fit=1",
    "default_picture_url_16": "https://deskpro-dev/file.php/avatar/16/default.jpg?size-fit=1",
    "picture_url": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
    "default_picture_url": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
    "display_name_real": "Radu Helstern"
  },
  "agent_team": {
    "id": 3,
    "name": "Level 2"
  },
  "organization": {
    "id": 13,
    "name": "Larson-Schuster",
    "summary": "You MUST have meant some mischief, or else you'd have signed your name like an arrow. The Cat's head with great.",
    "importance": 1,
    "date_created": "2017-08-13 14:42:11",
    "date_created_ts": 1502635331,
    "date_created_ts_ms": 1502635331000,
    "picture_url": "https://deskpro-dev/file.php/o-avatar/default?s=80&size-fit=1"
  },
  "attachments": [],
  "custom_data": [
    {
      "id": 410,
      "value": 1,
      "input": "",
      "field": {
        "id": 3,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Disagree",
        "description": "",
        "handler_class": null,
        "options": [],
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 3,
        "default_value": null,
        "is_agent_field": false,
        "type_name": ""
      },
      "root_field": {
        "id": 1,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Flumdiggler",
        "description": "A custom  field",
        "handler_class": "Application\\DeskPRO\\CustomFields\\Handler\\Choice",
        "options": {
          "choices": [
            "Agree",
            "Disagree",
            "I'd rather not say"
          ]
        },
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 1,
        "default_value": 4,
        "is_agent_field": false,
        "type_name": "choice",
        "choices": [
          {
            "id": 2,
            "title": "Agree",
            "parent_id": null,
            "display_order": 2,
            "disabled": false
          },
          {
            "id": 3,
            "title": "Disagree",
            "parent_id": null,
            "display_order": 3,
            "disabled": false
          },
          {
            "id": 4,
            "title": "I'd rather not say",
            "parent_id": null,
            "display_order": 4,
            "disabled": false
          }
        ]
      }
    },
    {
      "id": 411,
      "value": 0,
      "input": "Alice timidly. 'Would you tell me,' said.",
      "field": {
        "id": 5,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Widget Type",
        "description": "A custom  field",
        "handler_class": "Application\\DeskPRO\\CustomFields\\Handler\\Text",
        "options": {
          "default_value": "quod"
        },
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 5,
        "default_value": "quod",
        "is_agent_field": false,
        "type_name": "text"
      },
      "root_field": {
        "id": 5,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Widget Type",
        "description": "A custom  field",
        "handler_class": "Application\\DeskPRO\\CustomFields\\Handler\\Text",
        "options": {
          "default_value": "quod"
        },
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 5,
        "default_value": "quod",
        "is_agent_field": false,
        "type_name": "text"
      }
    },
    {
      "id": 412,
      "value": 0,
      "input": "It's the most confusing.",
      "field": {
        "id": 6,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Widget Description",
        "description": "A custom  field",
        "handler_class": "Application\\DeskPRO\\CustomFields\\Handler\\Textarea",
        "options": {
          "default_value": "Non provident ex rerum voluptatum eligendi numquam explicabo. Cupiditate et dignissimos debitis. At facere voluptatem deserunt et dolore. Facilis optio numquam inventore."
        },
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 6,
        "default_value": "Non provident ex rerum voluptatum eligendi numquam explicabo. Cupiditate et dignissimos debitis. At facere voluptatem deserunt et dolore. Facilis optio numquam inventore.",
        "is_agent_field": false,
        "type_name": "textarea"
      },
      "root_field": {
        "id": 6,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Widget Description",
        "description": "A custom  field",
        "handler_class": "Application\\DeskPRO\\CustomFields\\Handler\\Textarea",
        "options": {
          "default_value": "Non provident ex rerum voluptatum eligendi numquam explicabo. Cupiditate et dignissimos debitis. At facere voluptatem deserunt et dolore. Facilis optio numquam inventore."
        },
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 6,
        "default_value": "Non provident ex rerum voluptatum eligendi numquam explicabo. Cupiditate et dignissimos debitis. At facere voluptatem deserunt et dolore. Facilis optio numquam inventore.",
        "is_agent_field": false,
        "type_name": "textarea"
      }
    },
    {
      "id": 413,
      "value": 1,
      "input": "",
      "field": {
        "id": 10,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Large",
        "description": "",
        "handler_class": null,
        "options": [],
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 10,
        "default_value": null,
        "is_agent_field": false,
        "type_name": ""
      },
      "root_field": {
        "id": 7,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Desired Sizes",
        "description": "A custom  field",
        "handler_class": "Application\\DeskPRO\\CustomFields\\Handler\\Choice",
        "options": {
          "choices": [
            "Small",
            "Medium",
            "Large"
          ],
          "multiple": 1,
          "expanded": 1
        },
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 7,
        "default_value": [
          10
        ],
        "is_agent_field": false,
        "type_name": "choice",
        "choices": [
          {
            "id": 8,
            "title": "Small",
            "parent_id": null,
            "display_order": 8,
            "disabled": false
          },
          {
            "id": 9,
            "title": "Medium",
            "parent_id": null,
            "display_order": 9,
            "disabled": false
          },
          {
            "id": 10,
            "title": "Large",
            "parent_id": null,
            "display_order": 10,
            "disabled": false
          }
        ]
      }
    },
    {
      "id": 414,
      "value": 1521957575,
      "input": "",
      "field": {
        "id": 11,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Manufacture Date",
        "description": "A custom  field",
        "handler_class": "Application\\DeskPRO\\CustomFields\\Handler\\Date",
        "options": [],
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 11,
        "default_value": null,
        "is_agent_field": false,
        "type_name": "date"
      },
      "root_field": {
        "id": 11,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Manufacture Date",
        "description": "A custom  field",
        "handler_class": "Application\\DeskPRO\\CustomFields\\Handler\\Date",
        "options": [],
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 11,
        "default_value": null,
        "is_agent_field": false,
        "type_name": "date"
      }
    },
    {
      "id": 415,
      "value": 1,
      "input": "",
      "field": {
        "id": 14,
        "js_class": "",
        "has_form_template": false,
        "has_display_template": false,
        "title": "Dangerous",
        "description": "",
        "handler_class": null,
        "options": [],
        "is_user_enabled": true,
        "is_enabled": true,
        "display_order": 14,
        "default_value": null,
        "is_agent_field": false,
        "type_name": ""
      },
      "root_field": {
        "id": 12,
        "js_class": "",
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          "picture_url": "https://deskpro-dev/file.php/o-avatar/default?s=80&size-fit=1"
        },
        "display_name": "Emmett McDermott",
        "primary_email": {
          "id": 2,
          "email": "meredith.miller@example.net"
        },
        "primary_phone": [],
        "phone_numbers": [],
        "emails": [
          {
            "id": 2,
            "email": "meredith.miller@example.net"
          },
          {
            "id": 12,
            "email": "mbahringer@example.org"
          }
        ],
        "usergroup_ids": [
          2
        ],
        "agentgroup_ids": [],
        "brand_ids": [
          1
        ],
        "picture_url_80": "https://deskpro-dev/file.php/size/80/size-fit/3GSRYKTWAGQKJHYY0/terry_jones.jpg",
        "default_picture_url_80": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
        "picture_url_64": "https://deskpro-dev/file.php/size/64/size-fit/3GSRYKTWAGQKJHYY0/terry_jones.jpg",
        "default_picture_url_64": "https://deskpro-dev/file.php/avatar/64/default.jpg?size-fit=1",
        "picture_url_50": "https://deskpro-dev/file.php/size/50/size-fit/3GSRYKTWAGQKJHYY0/terry_jones.jpg",
        "default_picture_url_50": "https://deskpro-dev/file.php/avatar/50/default.jpg?size-fit=1",
        "picture_url_45": "https://deskpro-dev/file.php/size/45/size-fit/3GSRYKTWAGQKJHYY0/terry_jones.jpg",
        "default_picture_url_45": "https://deskpro-dev/file.php/avatar/45/default.jpg?size-fit=1",
        "picture_url_32": "https://deskpro-dev/file.php/size/32/size-fit/3GSRYKTWAGQKJHYY0/terry_jones.jpg",
        "default_picture_url_32": "https://deskpro-dev/file.php/avatar/32/default.jpg?size-fit=1",
        "picture_url_22": "https://deskpro-dev/file.php/size/22/size-fit/3GSRYKTWAGQKJHYY0/terry_jones.jpg",
        "default_picture_url_22": "https://deskpro-dev/file.php/avatar/22/default.jpg?size-fit=1",
        "picture_url_16": "https://deskpro-dev/file.php/size/16/size-fit/3GSRYKTWAGQKJHYY0/terry_jones.jpg",
        "default_picture_url_16": "https://deskpro-dev/file.php/avatar/16/default.jpg?size-fit=1",
        "picture_url": "https://deskpro-dev/file.php/size/80/size-fit/3GSRYKTWAGQKJHYY0/terry_jones.jpg",
        "default_picture_url": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1"
      }
    }
  ],
  "charges": [],
  "ticket_slas": [
    {
      "id": 37,
      "sla_status": "fail",
      "warn_date": null,
      "warn_date_ts": 0,
      "warn_date_ts_ms": 0,
      "fail_date": "2018-05-13 12:53:01",
      "fail_date_ts": 1526215981,
      "fail_date_ts_ms": 1526215981000,
      "is_completed": true,
      "is_completed_set": false,
      "completed_time_taken": 779696,
      "sla": {
        "id": 1,
        "title": "First",
        "sla_type": "first_response",
        "active_time": "default",
        "work_start": null,
        "work_end": null,
        "work_days": [],
        "work_timezone": null,
        "work_holidays": [],
        "apply_type": "all",
        "apply_terms": {
          "version": 1,
          "terms": []
        },
        "warn_time": 1,
        "warn_time_unit": "days",
        "warn_actions": {
          "version": 1,
          "actions": []
        },
        "fail_time": 1,
        "fail_time_unit": "days",
        "fail_actions": {
          "version": 1,
          "actions": []
        }
      }
    }
  ],
  "labels": [
    "abbott plc",
    "hamill llc",
    "moore-greenholt",
    "simonis group",
    "vandervort-flatley"
  ],
  "problems": [
    {
      "id": 49,
      "title": "Nobis ipsum minus omnis voluptate."
    }
  ],
  "total_user_waiting_real": 20140399,
  "total_user_waiting_work": 4775518,
  "current_user_waiting": 20140399,
  "current_user_waiting_work": 4775518,
  "total_to_first_reply_work": -13923405,
  "total_to_resolution": 8291084,
  "total_to_resolution_work": 1955084,
  "access_code": "BLTJ6HYGZTMTYM78J",
  "access_code_email_body_token": "(#BLTJ6HYGZTMTYM78J)",
  "access_code_email_header_token": "PTAC-BLTJ6HYGZTMTYM78J",
  "field1": "Disagree",
  "field5": "Alice timidly. 'Would you tell me,' said.",
  "field6": "It's the most confusing.",
  "field7": "Large",
  "field11": "Sun, 25th Mar 2018",
  "field12": "Dangerous",
  "field19": "Strongly worded letter",
  "field24": "Bratwurst",
  "field33": "Fri, 30th Mar 2018 4:50am"
}

Organization Context

The following data objects are available when an application runs in a organization context:

Organization Tab DataObject

    {
      "id": 5,
      "name": "Adams, Moen and Prohaska",
      "summary": "I'M a Duchess,' she said to the shore. CHAPTER III. A Caucus-Race and a sad tale!' said the last time she saw in my kitchen AT ALL. Soup does very well to say when I was a very difficult game indeed. The players all played at once in a long, low hall, which was lit up by two.",
      "importance": 1,
      "date_created": "2018-02-24 09:14:19",
      "date_created_ts": 1519463659,
      "date_created_ts_ms": 1519463659000,
      "custom_data": [],
      "usergroups": {
        "7": {
          "id": 7,
          "title": "Beta Users",
          "note": "Beta Users: Nulla ad earum est nesciunt assumenda quibusdam.",
          "is_agent_group": false,
          "sys_name": null,
          "is_enabled": true
        }
      },
      "contact_data": [],
      "parent": null,
      "children": [],
      "labels": [
        "predovic plc"
      ],
      "email_domains": [
        "adams.moen.prohaska@example.net"
      ],
      "member_count": "6",
      "picture_url": "https://deskpro-dev/file.php/o-avatar/default?s=80&size-fit=1"
    }

Person Context

The following data objects are available when an application runs in a person context:

Person Tab DataObject

    {
      "id": 12,
      "gravatar_url": "https://secure.gravatar.com/avatar/045a2e41240fca62c409c70388f80074?&d=mm",
      "disable_picture": false,
      "is_contact": false,
      "is_user": true,
      "is_agent": false,
      "was_agent": false,
      "can_agent": true,
      "can_admin": false,
      "can_billing": false,
      "can_reports": false,
      "is_vacation_mode": false,
      "disable_autoresponses": false,
      "disable_autoresponses_log": null,
      "is_confirmed": true,
      "is_deleted": false,
      "is_disabled": false,
      "importance": 0,
      "creation_system": "api.dev.1527081569",
      "name": "Aryanna Harvey",
      "first_name": "Aryanna",
      "last_name": "Harvey",
      "title_prefix": "",
      "override_display_name": "",
      "summary": "",
      "organization_position": "",
      "organization_manager": false,
      "timezone": "Indian/Mahe",
      "date_created": "2017-11-25 17:14:47",
      "date_created_ts": 1511630087,
      "date_created_ts_ms": 1511630087000,
      "date_last_login": null,
      "date_last_login_ts": 0,
      "date_last_login_ts_ms": 0,
      "date_password_set": "2018-05-14 18:44:44",
      "date_password_set_ts": 1526323484,
      "date_password_set_ts_ms": 1526323484000,
      "date_picture_check": null,
      "date_picture_check_ts": 0,
      "date_picture_check_ts_ms": 0,
      "browser": null,
      "picture_blob": null,
      "organization": {
        "id": 57,
        "name": "Mohr, Dickinson and Mayert",
        "summary": "King hastily said, and went on at last, more calmly, though still sobbing a little snappishly. 'You're enough to drive one crazy!' The Footman seemed to be a footman in livery came running out of the table, but there was a general chorus of voices asked..",
        "importance": 1,
        "date_created": "2018-03-05 11:00:04",
        "date_created_ts": 1520247604,
        "date_created_ts_ms": 1520247604000,
        "picture_url": "https://deskpro-dev/file.php/o-avatar/default?s=80&size-fit=1"
      },
      "emails": [
        {
          "id": 22,
          "email": "lang.cale@example.net"
        }
      ],
      "custom_data": [],
      "contact_data": [],
      "usergroups": [
        {
          "id": 6,
          "title": "Extra Priv",
          "note": "Extra Priv: Ea sint aspernatur quo amet labore.",
          "is_agent_group": false,
          "sys_name": null,
          "is_enabled": true
        }
      ],
      "brands": [
        {
          "id": 1,
          "name": "Default",
          "url": null
        }
      ],
      "teams": [],
      "primary_team": null,
      "labels": [
        "bosco hickle and fay",
        "kilback ltd",
        "pouros ltd",
        "wunsch langosh and lemke"
      ],
      "organization_usergroups": [],
      "display_name": "Aryanna Harvey",
      "primary_email": {
        "id": 22,
        "email": "lang.cale@example.net"
      },
      "primary_phone": [],
      "phone_numbers": [],
      "usergroup_ids": [
        6,
        2
      ],
      "agentgroup_ids": [],
      "brand_ids": [
        1
      ],
      "picture_url_80": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
      "default_picture_url_80": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
      "picture_url_64": "https://deskpro-dev/file.php/avatar/64/default.jpg?size-fit=1",
      "default_picture_url_64": "https://deskpro-dev/file.php/avatar/64/default.jpg?size-fit=1",
      "picture_url_50": "https://deskpro-dev/file.php/avatar/50/default.jpg?size-fit=1",
      "default_picture_url_50": "https://deskpro-dev/file.php/avatar/50/default.jpg?size-fit=1",
      "picture_url_45": "https://deskpro-dev/file.php/avatar/45/default.jpg?size-fit=1",
      "default_picture_url_45": "https://deskpro-dev/file.php/avatar/45/default.jpg?size-fit=1",
      "picture_url_32": "https://deskpro-dev/file.php/avatar/32/default.jpg?size-fit=1",
      "default_picture_url_32": "https://deskpro-dev/file.php/avatar/32/default.jpg?size-fit=1",
      "picture_url_22": "https://deskpro-dev/file.php/avatar/22/default.jpg?size-fit=1",
      "default_picture_url_22": "https://deskpro-dev/file.php/avatar/22/default.jpg?size-fit=1",
      "picture_url_16": "https://deskpro-dev/file.php/avatar/16/default.jpg?size-fit=1",
      "default_picture_url_16": "https://deskpro-dev/file.php/avatar/16/default.jpg?size-fit=1",
      "picture_url": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1",
      "default_picture_url": "https://deskpro-dev/file.php/avatar/80/default.jpg?size-fit=1"
    }

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